Knolly Williams
Apr 2019
I’ve been using MyOutdesk for more than 5 years and I have 3 fantastic VAs. This company has been a game changer for my business! Can’t recommend them highly enough.
Omnichannel Customer Support
Customer Service Virtual Assistant
Deliver exceptional customer experiences with a dedicated virtual assistant who handles support across every channel - increasing retention and reducing turnaround time on support tasks.
Why Customer Service VAs
Boost Customer Satisfaction With A Dedicated Support VA
Outstanding customer service is the backbone of any successful business - but managing high volumes of inquiries across multiple channels can overwhelm even the best in-house teams.
Our customer service virtual assistants specialize in omnichannel support - handling phone calls, emails, live chat, social media, and help desk tickets - so your customers always get fast, professional responses no matter how they reach out.
MyOutDesk customer service VAs are carefully vetted and trained to represent your brand with consistency and care - saving you up to 70% the cost of a traditional in-house support team.
What We Handle
What A Customer Service Virtual Assistant Can Do For You
Omnichannel Support
Deliver seamless customer experiences across every communication channel your business uses.
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Help Desk & Ticketing
Keep support requests organized and resolved efficiently with dedicated help desk management.
View Help Desk Outsourcing →
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Order Management
Streamline order processing and fulfillment to keep customers informed and satisfied.
View Ecommerce VAs →
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Customer Retention
Build lasting relationships and turn one-time buyers into loyal, long-term customers.
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CRM Management
Keep your customer data accurate and actionable to drive smarter support decisions.
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Quality Assurance
Continuously improve your support quality with monitoring, feedback, and process optimization.
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Security & Compliance
Your data is protected by enterprise-grade security
Every MyOutDesk virtual professional operates within a security framework built for the world's most regulated industries. From SOC 2 certified operations to CIS Level 2 hardened devices, we go beyond industry standards.
SOC 2 Type I Certified
Verified controls for enterprise security
CIS Level 2 Hardened Devices
MyOutDesk managed endpoints secured to CIS Benchmark standards
HIPAA Compliant
BAA-ready safeguards for protected health information
PCI-DSS Compliant
Payment card data handled with certified controls
NDA by Default
Every VA signs our NDA; we honor yours on request
Real virtual assistants, amplified by AI
Every MyOutDesk VA is trained through MOD University to use modern AI tools, then paired with the AI toolkit your work needs. A real person still reviews every AI-assisted deliverable before it reaches you, so your customer service VA works faster and cleaner, with the judgment AI doesn't have.
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Trained
MOD University
Prompting, verification, and role-specific AI workflows, refreshed as the tools change.
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Equipped
Your stack, your rules
Your VA works inside your AI tools, on your accounts, under your governance.
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Trusted
Human-in-the-loop
A real person reviews every AI-assisted deliverable before it reaches your customers or CRM.
See the Difference
How We Compare
| Feature | Full-Time Hire | Freelancer / Marketplace | MyOutDesk |
|---|---|---|---|
| Time to hire | 4–8 weeks | 1–2 weeks | As little as 1 week |
| Screening | You run it | Self-reported | 6-stage vetting, 0.7% pass rate |
| Education | You verify | Unverified | College degree required |
| Dedicated to you | Yes | Rarely | Yes, full-time |
| Time zone coverage | One person, one shift | Their schedule, not yours | Works your timezone; 24/7 coverage available |
| Cost structure | Salary + benefits + overhead | Hourly, unpredictable | Flat monthly rate, all-inclusive |
| If it doesn't work out | Start over | Start over | We rematch at no extra cost |
| Oversight tools | You provide | None | Productivity tracking included |
| Legal entity (US & PH) | N/A | No | Yes |
| SOC 2 compliance | Your responsibility | No | Third-party audited |
| HIPAA verified | Your responsibility | No | Yes |
Verified Reviews
What Our Clients Say
4.9 (305 reviews)
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BD Mortgage Group LLC
Aug 2021Awesome place to get virtual assistants
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BrightStar Delray
Nov 2019Was very excited to start the process and so far, I have enjoyed working with them. Very professional, friendly and customer service oriented. Thank you to Chris and Verna, for helping me through this experience and holding my hand. It is greatly appreciated.
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Katty Cavalieri
Jun 2021excellent!
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Toni Patillo
Mar 2020The professionalism and top shelf service is second to none! So grateful there is a company with this level of superior service.
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Owen Johnson
Mar 2020Fast to find the right fit for our team!
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Peter Chabris
Jul 2019I had a great experience working with MOD to find my Virtual Professional. I was impressed with the talent they were able to identify and they worked with me on finding the right person to help with our business needs. I'm excited to get started with our new Virtual Professional!
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Faheem Aslam
Jan 2022🙏
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System Administrator
Jan 2019My firm utilizes 10 full-time VA's from MyOutDesk in our sales, customer service, administrative & even IT department with stellar results. It's allowed us to quickly add staffing to meeting the demands of our growing business, and our VA's are smart, hard-working, and excellent communicators (sometimes a slight accent, but that's never been an issue). I think the reason for our success is the excellent screening & interviewing process that MyOutDesk uses - we've tried a few outsourcing companies in the past, but had disappointing results and honestly if felt like most outsourcing companies were fly-by-night operations. MyOutDesk is a real company, and they're always helpful with support, sourcing new staff, and working with us on any issues that arise (which is rare). I'd have to say they've been a giant asset to our company!
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Diana “Lady” Dane
May 2019From the second we placed an inquiry to the moment we hired our VA, it was an easy, seamless, and pleasant experience. The entire team was prompt, professional and courteous.
Helpful Resources
Customer Service Articles & Guides
Tips, strategies, and insights to help you get the most from your customer service virtual assistant.
Virtual Assistants
AI Customer Service Explained: What Works, What Doesn’t, and What’s Next
Customer service is under pressure. Expectations are higher, response times are shorter, and the margin for error is razor-thin. To meet the demand, businesses are turning to artificial intelligence, but not all implementations are working. From frustrating chatbot loops to misleading automated replies, many companies are discovering that AI alone can’t deliver the experience their … Read more
Read more
Virtual Assistants
8 Best Customer Service Outsourcing Companies
Customer service outsourcing is the practice of hiring third-party providers to handle your customer service functions. View the top customer service outsourcing companies here.
Read more
Virtual Assistants
LATAM Bilingual Talent: Why Spanish Speaking Talent Drives Business Growth
Latin America (LATAM) is rapidly becoming one of the most strategic talent hubs for companies looking to scale operations globally. Not just because of cost advantages, time zone alignment, or cultural proximity but because of its bilingual professionals who can bridge language gaps and unlock new markets. Today’s business environment demands more than just task execution. It requires communication, … Read more
Read more
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FAQ
Common questions
What tasks can a customer service virtual assistant handle?
Customer service virtual assistants can manage inbound customer communication across email, live chat, phone, and social messaging, handle support tickets, respond to FAQs, troubleshoot common issues, process basic order and account requests, and escalate complex cases to the right team.
Which support channels can you cover, and can you do omnichannel support?
Yes. We can support email, live chat, phone, and social messaging, and unify conversations using your help desk so customers get consistent answers even when they switch channels.
Do you work inside ticketing systems like Zendesk, Help Scout, Intercom, or Freshdesk?
Yes. Our customer service virtual assistants can operate inside your existing help desk and inbox tools, follow your macros and workflows, and keep tickets categorized, prioritized, and updated through resolution.
Can you provide live chat support and reduce response times?
Yes. Our customer service virtual assistants can provide coverage across all your channels.
Do you provide phone support, and is it 24/7?
Yes, we can staff multiple virtual assistants to provide 24/7 phone coverage.
How do escalation and handoffs work for complex issues?
Our customer service virtual assistants will follow your SOPs and playbooks for escalations.
Will my customer service virtual assistant be dedicated or shared?
All of our virtual assistants are dedicated to a single client. This allows them to fully integrate into your team, learn your business in depth, and provide consistent, personalized support to your customers.
Is customer data secure when working with a virtual assistant?
Yes. Our customer service virtual assistants work within your CRM, help desk, and communication tools, so your data stays secure within your existing systems.
How quickly can we get started, and what do you need from us?
We can onboard talent in as little as 7 days. We just need to understand your support needs, channels, and tools to find the right virtual assistant for you.
Do MyOutDesk virtual assistants use a password manager?
Yes. We require every VA to share and store credentials through a password manager - never in plain text, email, chat, or browser autofill. We can use the password manager your team already runs on (1Password, Bitwarden, LastPass, Dashlane, Keeper, or similar) or provide one. Access can be revoked instantly when the engagement ends.
Can I bring my own non-disclosure agreement (NDA)?
Yes, we are happy to work with you to get an NDA between your virtual assistant and your company signed. We also provide a default NDA that protects all our clients.